Help Center

Find answers about buying, selling, payments, and marketplace rules. For account-specific issues, contact us by email or use in-app feedback.

Most common questions

• Marketplace vs auction mode — what is the difference?Fixed price listings and timed auctions in one app
• Is it safe to buy second-hand on Dealzmart?Chat, in-app pay, orders, and dispute tips
• Who pays for shipping on Dealzmart?Item price in-app, shipping often agreed separately
• How to sell locally with the Dealzmart appList, chat, choose marketplace or auction, get paid
• What are deal hints and saved searches?Smart tips while browsing and alerts for new listings
• How do payouts work?Sell → Payout center and Stripe / PayPal setup
• What is the Wallet and "Get payout"?Sales balance, held funds, payout timing
• Why does it say funds are held by Dealzmart?When seller payout setup is incomplete
• How do I cancel Seller Pro?Stripe or PayPal subscription management
• How do I report payment problems?What to include when you email support
• Can buyers pay at meetup?In-app checkout vs cash at meetup
• How buying and checkout worksCart, auctions, and orders
• How selling and listings workPublish, moderation, boosts
• Prohibited items & contentWhat you may not list on Dealzmart
• Auctions & bidding rulesWinning bids, payment deadlines, reserves
• Returns, refunds & buyer protectionWhat Dealzmart does and does not cover (C2C marketplace)
• Disputes & chargebacksIn-app disputes vs bank chargebacks — and what Dealzmart does after payout

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