Disputes & chargebacks
Three different things often get mixed up. Here is how Dealzmart uses them:
| Term | What it means |
|---|---|
| In-app dispute | You tap Report issue on an order. Status may show disputed. Dealzmart support reviews chat, photos, and tracking. Does not automatically refund the card. |
| Refund | Money sent back through Stripe or PayPal, usually after agreement, a clear policy breach, or a provider decision. Can be full or partial. |
| Chargeback (card dispute / återkreditering) | The buyer asks their bank or card company to reverse the charge. The payment network decides. Dealzmart may submit evidence; the bank’s decision is binding for that process. |
Try this order
- Resolve in chat if you can (return item, partial refund, replacement).
- Use in-app dispute + email support with order id and payment id.
- Only use a chargeback if there is a real payment problem — false or abusive chargebacks can lead to account restrictions and hurt sellers.
After the seller was already paid
On many Dealzmart card checkouts, the buyer pays the platform and funds are transferred to the seller’s connected Stripe account (or held until payout setup is finished). That means money may no longer sit in Dealzmart’s balance when a problem appears later.
Under our Stripe Connect marketplace setup, Dealzmart remains responsible to the payment system for certain refunds and chargebacks to buyers, as Stripe describes in onboarding. In practice:
- Dealzmart may fight or accept a chargeback using order records, delivery proof, and listing text.
- Stripe may debit Dealzmart or use Connect tools (including reversing transfers from the seller’s connected account where allowed) to cover the loss and fees.
- Dealzmart may restrict accounts that abuse disputes or chargebacks.
We do not approve chargebacks or refunds for “I changed my mind” on ordinary private used-goods sales. See Returns, refunds & buyer protection.
PayPal orders
PayPal has its own dispute and buyer-protection flows. Dealzmart supplies records when needed; PayPal decides under its rules.
Contact
support.dealz@dealzmarketplace.com · Report a payment problem