Returns, refunds & buyer protection
Dealzmart is a peer-to-peer marketplace: private sellers and buyers trade with each other. Dealzmart provides the app, checkout, and order tools — we are not the seller of your item unless we say so clearly.
Read this together with Disputes & chargebacks and our Terms of Service.
What we do not offer
- No “change of mind” refunds just because you no longer want the item, found it cheaper elsewhere, or did not read the listing — unless mandatory law applies to your purchase (see below).
- No shop-style returns policy like a large retailer (30-day free returns on everything). Each sale is a user-to-user agreement based on the listing and chat.
- No guarantee that Dealzmart will force a refund if the payment provider or evidence does not support it.
When a refund may be appropriate
Dealzmart and/or the payment provider may consider a refund (money returned through Stripe/PayPal) when there is a serious problem, for example:
- Item not received (no delivery / no handover) and the seller cannot prove shipment or meetup completion.
- Significantly not as described (wrong item, major hidden damage, counterfeit where prohibited).
- Unauthorized or fraudulent payment (account compromise, clear fraud).
- Duplicate charge or technical payment error confirmed on our side.
Minor wear on used goods, colour differences in photos, or buyer’s remorse are not automatic grounds for a platform refund.
Returns (sending the item back)
Dealzmart does not run a warehouse or return centre. If buyer and seller agree on a return, they arrange shipping or meetup themselves. Dealzmart may record order status and support messages but does not pay return postage unless we explicitly agree in writing for a specific case.
EU / Sweden — ångerrätt (right of withdrawal)
Swedish and EU distance-selling withdrawal rights (often ~14 days) mainly apply to traders / businesses selling to consumers online — not to every private person selling their own used sofa once.
- Consumer ↔ consumer (C2C): You usually negotiate like a classified ad; statutory withdrawal rights often do not apply the same way as buying from a webshop.
- Business seller: If someone sells as a company (“företag”), consumer protection and withdrawal rules may apply. The listing and profile should make that clear; buyers can ask before paying.
This help article is practical guidance, not legal advice. For your situation, check official consumer guidance (e.g. Konsumentverket) or a lawyer.
How to get help
- Talk in order chat with photos and facts.
- Open Report issue / dispute on the order if the app offers it — this flags the case for Dealzmart; it does not auto-refund.
- Email support.dealz@dealzmarketplace.com with order id, payment id, screenshots, and what you want (refund, partial refund, return).
Opening a dispute in the app is not the same as a bank chargeback — see Disputes & chargebacks.